Yes. All nawiki plans let you protect several devices at the same time—computers, cell phones, or tablets.
The difference is in the quantity.
CARE Plan → protects up to 5 devices.
ULTRA Plan → protects up to 10 devices.
Each device you install is linked to your user account and managed from the nawiki platform, where you can view its status, run analyses, or add new devices at any time.
The more devices you need to protect, the more sense it makes to upgrade your plan or add additional licences.
Nothing is lost.
Your license is linked to your user, not to the device.
So if you change your computer or phone, you can move your protection to the new device in just a few minutes.
Our services are contracted on a monthly or yearly basis, depending on the plan chosen.
During this time, the service remains active until the end date of the contracted period.
There is no additional commitment beyond that term: you can cancel auto-renewal at any time, as long as you notify us before the end date.
Cancellation does not result in a refund of the amount already paid, but it does guarantee you continue enjoying the service until the current period ends.
All subscriptions renew automatically at the end of the contracted period (monthly or yearly) so you don’t lose protection or active services.
If you prefer not to renew, you just need to notify us before the end date.
If there are any changes to prices or conditions, we will notify you at least 30 days in advance.
You will always have full control over your subscription and total transparency before each renewal.
Payments are made through the secure methods available on the platform.
All prices are shown excluding VAT, which will be applied according to current regulations.
Once the service is activated, you will receive your invoice with the tax details you’ve provided, and you can view or download it at any time from your customer area.
You can request a plan change at any time by contacting our support team.
We will review your case to confirm availability, technical compatibility and commercial conditions according to the type of product or service contracted.
Plan changes do not involve partial refunds, and each request will be assessed individually to ensure technical compatibility and availability.
At nawiki, we review each case to offer you the best possible option, tailored to your needs and the service you’ve contracted.
nawiki is not an antivirus: it is a complete security and support solution for your digital home, designed to protect your family, your devices and your data far beyond what a basic antivirus can do.
The difference is in everything it includes:
It’s not recommended. Having two antivirus programs at the same time doesn’t give you more protection—quite the opposite: it can result in less security and worse performance.
This happens because both programs try to monitor the same things and end up interfering with each other:
The ideal setup is a single main antivirus that is well configured, up-to-date and that offers real-time protection, such as Bitdefender, which integrates all the security layers you need without affecting your device’s performance.
This service helps you protect your personal data — and that of your family — against identity theft, online fraud and Internet leaks. It continuously monitors your emails, phones, cards and documents, and alerts you instantly if any of them appear somewhere they shouldn’t.
From the nawiki platform, you can see in real time whether your identities are secure or if there are any vulnerabilities. If we detect an exposure, you will receive an alert with key information: what data has been affected, when it occurred, and where it was found.
You will also have a complete alert history to review each case, and you can mark the incident as ‘protected’ once you have followed the recommendations to restore the security of your identity.
The service monitors and protects key identities and sensitive data that could be misused:
You can choose which identities you want to include in monitoring and how many you want to protect in each category, depending on your plan options.
If a potential risk or breach is identified, the platform will show you the specific actions you need to take. In addition, you will have the support of our experts, who will guide you in restoring security and preventing future exposures.
Parental Controls allow you to protect your children while they use the internet and their devices, helping you manage what they can see, how much time they spend online, and where they connect from.
With this service, you can:
In short, it offers you a simple and secure way to accompany your children in their digital lives.
This service helps you locate your devices in case of loss or theft and protect the personal information they contain. Once activated, you can see their location in real time and apply security measures from the platform.
With this service, you can:
It is a tool designed to keep your devices — and your family — safe at all times.
It is a service designed to protect you against identity theft and the leakage of your personal data on the Internet.
It constantly monitors whether your information (cards, emails, telephone numbers, documents) has been exposed or presents any risk, and alerts you immediately so that you can take action in time.
From the nawiki Services Platform, you can check the status of your identities at any time and find out if they are protected or if any vulnerabilities have been detected.
When the system finds an exposure, you will receive an alert with the details: what type of data has been affected, when and where it was found.
In addition, you will have a complete history of alerts and incidents, with clear information about each case, and you can mark it as ‘protected’ once you have applied the measures recommended by our experts to restore the security of your identity.
Think of the cloud as a secure digital storage room: instead of keeping physical boxes, you store your photos, documents, or videos in a protected space on the internet.
From your computer or cell phone you can upload, view, or share your files at any time and from anywhere.
At nawiki we use Jottacloud, a European storage service with servers in Norway that keeps your data encrypted and protected under the GDPR.
Your files are stored in Jottacloud’s own data centers in Norway. This means the company doesn’t depend on external providers and directly controls its entire infrastructure, which increases security and privacy.
Because Jottacloud controls the entire infrastructure, this ensures:
In other words, your files never leave Europe and are protected by the same laws that safeguard your data in Spain.
Yes. You can log in to your account from your browser or from the desktop, mobile, or tablet app.
Your files are synchronized in real time so they are always up to date and available on all your devices
You don’t lose anything.
The system keeps a version history for each file (the last 5) so you can restore a previous version or recover a document deleted by mistake.
Yes. With Family Cloud, you can easily and securely share files, photos, and videos without using emails or USB drives.
You can create shared folders with your family, send public or private links, add a password, or set an expiry date to control who accesses your content.
It is ideal for sharing family albums, important documents, or large files without complications.
Our technical support service helps you with any issues related to your digital environment. We handle incidents involving equipment, applications, connections, and devices such as computers, printers, routers, consoles, mobile phones, and everyday programmes (Office, email, video calls, etc.).
We also assist with installing, configuring, and updating your tools, synchronizing accounts or recovering access.
If something tech-related is holding you back, our technical team is available 24/7 to help you resolve it.
Yes, it’s included in all our plans. However, it is only activated when the technician determines that the issue cannot be resolved remotely.
The service covers up to 2 visits per year and travel and labor costs, unless parts need to be replaced or the device must be transported.
We help you manage, configure, and use your smart devices safely, ensuring they work correctly and in an integrated way.
Our technicians support you remotely and in real time to resolve incidents or guide you step by step through any process.
The main actions offered by the service include:
We cover virtually all devices connected to the internet, both at home and in the office.
Our support is provided on a best-effort basis, which means we will do everything possible to help you, even if the device is not part of the standard catalog of supported manufacturers.
We can assist with:
This service is designed to provide close, practical support to senior citizens, without technical words, helping them to feel secure and confident in their digital lives. The service includes:
Support can be provided via chat, phone call or video call, and if the issue cannot be resolved remotely, we will send a technician to your home to fix it.
It’s a specialized cybersecurity assistance service that offers urgent support in the event of IT incidents and helps with the installation, setup, and use of preventive tools.
Its goal is to contain, mitigate, and resolve attacks, and to strengthen the security of your devices and systems to prevent them from happening again.
It offers personalized help to manage and maintain your security tools, along with the backing of an expert team (Security Operations Center) ready to act in serious cases such as viruses, attempts to steal information, or blocking of your digital services
In short, it’s the service that steps in when an incident occurs and you need immediate assistance to regain control and protect your digital environment.
What types of incidents are covered by the Incident Response and Recovery service?
The Incident Response and Recovery service is designed to help you when something serious happens in your digital environment and you need to act quickly.
In all cases, our specialists work with you to stop the incident, recover your systems and protect you against future attacks.
This service is designed to help you when something serious happens in your digital life and you need to act quickly to prevent further damage. Our specialized team will guide you step by step to stop the problem, recover your devices, and protect your information.
Real-life situations in which you will use it:
In all cases, our experts work with you to stop the incident, recover your devices, and leave your digital home protected so you can rest easy again.
Depending on the type of incident, our specialists may carry out actions such as:
If the incident is more serious, our Security Operations Center (SOC) intervenes to contain it and restore the compromised environment.
We live in a society where our reputation is defined by what appears about us or our business online.
With this service we analyze what information is circulating on the web about you or your company, or even a family member, and we give you a detailed report with the publications detected in:
The report is for information purposes, but it is the first step in detecting potential risks such as exposed personal data, identity theft, or harmful content.
If your plan includes it, you will receive this report directly in your nawiki account within 5 to 7 business days from the request.
If your plan includes it, you can activate the Digital Erasure and Right to be Forgotten service, which helps you remove or anonymize sensitive information published on websites, social networks, or search engines.
It is intended for cases such as:
Our experts manage the formal request to remove the data with the relevant platforms or administrators and, if necessary, appeal to the competent authorities to exercise your right to be forgotten.
We can request the deletion or anonymization of personal data such as:
Name and surname(s).
ID number, tax ID or other identifiers.
Addresses, phone numbers or email addresses.
Financial data (cards, accounts, etc.).
Photos or information that violates your privacy or reputation.
Each case is analyzed individually to determine feasibility and the most appropriate process depending on the platform or country where the information is hosted.
From your nawiki services platform, access the request form and attach:
A copy of your identity document (ID card, tax ID, foreigner ID, passport, etc.).
A signed power of attorney (if the report or deletion is requested for another person or company).
Once the documentation is validated, our specialists will start the process and keep you informed of progress directly in your account.
Yes. Although we handle requests with the utmost diligence, the final result depends on the response from the administrators or platforms hosting the information. Therefore, we cannot guarantee the total or immediate deletion of all content, especially if it is outside the European legal framework.
Not included are:
We help you exercise your right to be forgotten by managing the process and acting on your behalf with digital platforms to protect your privacy and online reputation.
Write to us or call us; we’ll guide you step by step so you can choose the safest option for your company.
Customer service hours
Monday to Thursday from 9:00 a.m. to 8:00 p.m. and Fridays from 8:00 a.m. to 8:00 p.m.
